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2011 Mercedes benz GLK350 Visibility Sun Roof Assembly Problems, Complaints and Defects

Issue ID	1164466
Internal NHTSA #	10692832
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	GLK350
Model Year	2011
File date	22/02/15
Component	VISIBILITY:SUN ROOF ASSEMBLY
Product type code	VEHICLE
Description of the problem	I was driving on the interstate, and i heard a very loud boom from my vehicle, followed by crackling sound. My sunroof shattered as well as the fixed piece between my windshield and moving pane of sunroof. The following day, i drove the vehicle to a local dealership and was told an object struck the vehicle and caused the damage to the vehicle. The first pane of glass had a 1 in diameter hole with a starburst pattern and the second pane had very little visible damage to it other than the hundreds of cracks in it. I am concerned about why the first pane of glass that is angled outward to the road is not made of safety glass or metal and was constructed of tempered glass. I was lucky that i had my blind closed and that the glass did not separate from the vehicle and strike any of the vehicles behind me. As i told the gentlemen at the dealership, if road debris hits my vehicle i should not have to replace a third of my roof. Rocks have hit my windshield and chipped it, but for a rock to hit my vehicle and cause such extensive damage is poor design or quality of manufacturing.
Vehicle Mileage at Failure	66900
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	DALTON , GA
VIN pattern	WDCGG5GB1BFXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5XYZUDLB7EG183611 TMAJ3811AHJ151312 KNABX5129CT022239 JA3AU26U48U013013 WVWZZZAUZJP585539 SALLAJAD3BA574700 WVGZZZ5NZHW940013 KNDADFS52T6062960 LJD0AA296P0197022 WDB12603222030002 SALRT2RK6K2403754 W1NFB1HB6PA851653

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2011 Mercedes benz GLK350 Visibility Sun Roof Assembly Problems, Complaints and Defects, Recalls and Failures

2011 Mercedes benz GLK350 Visibility Sun Roof Assembly Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?